Customer Experience Specialist

TL;DR

Customer Experience Specialist: Guiding sellers and dealers through the vehicle selling and buying process on an online marketplace platform with an accent on building genuine connections, creative problem-solving, and customer satisfaction. Focus on mastering CRM systems, handling inquiries and resolutions, and ensuring smooth customer journeys.

Location: On-site at Brighton office with flexibility to work from home 1 day per week

Salary: £25.5K starting

Company

UK’s fastest-growing used car marketplace connecting private sellers with verified dealers nationwide via an award-winning online platform.

What you will do

• Build genuine connections with car sellers and dealers by chatting, answering questions, and building trust.
• Find creative solutions to challenges using initiative and problem-solving skills.
• Master CRM systems for data accuracy and efficiency.
• Champion customers and continuously improve their experience.
• Guide users through platform stages as Seller Sales, Seller Support, or Dealer Support Specialist based on your fit.

Requirements

• Genuinely enjoy helping people and building rapport.
• Natural communicator across phone, email, and chat.
• Detail-oriented with pride in your work.
• Quick learner who enjoys solving problems.
• Thrive in a collaborative environment.

Culture & Benefits

• Great work-life balance with standard shifts 8:45am-5:30pm.
• Seafront office with social events, drinks, massages, free snacks.
• Stock options, pension scheme, personal development budget.
• BUPA health insurance, cycle to work scheme, volunteering day.
• Generous parental leave including 6 months full paid maternity.

Hiring process

• Initial 30-min call to discuss experience and hirify.global.
• Team matching based on background and preferences.
• 60-min final interview with team, role feel, and skills assessment including role-play.