Support Agent

TL;DR

Support Agent (Urban Mobility): Act as the first point of contact for technical support, providing guidance and resolving issues using in-house software and hardware with an accent on multiple communication channels and ticketing systems. Focus on logging interactions, collaborating with Level 2 and Field Services teams, keeping customers updated, and contributing to the Knowledge Base.

Hybrid position based in Poole, Dorset.

Company

hirify.global is a leading global mobility platform, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, present in over 90 countries and 20,000 cities, delivering smart payments, optimized parking, data-driven traffic reduction, and support for public transport.

What you will do

• Act as the first point of contact for technical support, providing guidance and resolving issues via emails and phone calls
• Log support interactions and technical solutions using the ticketing system to track issues and identify trends
• Keep customers and third parties up to date on issues
• Collaborate with Level 2 and Field Services teams
• Contribute to the Knowledge Base to build global understanding of issues

Requirements

• Previous experience in a customer-facing support or helpdesk environment
• Hybrid position based in Poole, Dorset
• Technical aptitude with the ability to learn new software applications
• Excellent written and verbal communication skills with a focus on clarity and professionalism
• Ability to multitask and prioritise work during high-volume periods
• Able to work both as a team and independently

Culture & Benefits

• Guided by values: Curious, Focused, and Together
• Global team transforming urban mobility
• Help make cities more livable through smarter urban mobility solutions
• Work in a busy environment with shifts