Technical Support Partner (Medtech)

TL;DR

Technical Support Partner (Medtech): Managing the end-to-end delivery of technical features and software issue resolution for healthcare providers with an accent on Tier 2 technical support, data integration, and post go-live project leadership. Focus on optimizing inpatient and perioperative workflows, analyzing complex datasets using SQL and Python, and driving product adoption among clinical staff.

Location: Must be located in Brazil, Mexico, Colombia, Argentina, Peru, Chile, Guatemala, Ecuador, Bolivia, Dominican Republic, Honduras, Paraguay, El Salvador, Costa Rica, or Uruguay

Company

hirify.global is a healthcare transformation company utilizing machine learning and generative AI to optimize hospital operations and enhance patient care.

What you will do

• Provide Tier 2 technical support to clients, including triaging and escalating complex issues to technical teams.
• Lead technical project deployment for key post go-live product solutions, ensuring deliverables and dependencies are managed.
• Collaborate with Data Engineers and Product Specialists to implement solutions that drive client value.
• Partner with external client teams to analyze evolving requirements and communicate technical approaches.
• Identify and mitigate project risks while advising delivery leaders on opportunities for resolution.
• Create and implement structured process improvements to close operational gaps.

Requirements

• Must be located in Brazil, Mexico, Colombia, Argentina, Peru, Chile, Guatemala, Ecuador, Bolivia, Dominican Republic, Honduras, Paraguay, El Salvador, Costa Rica, or Uruguay.
• Proficiency in SQL, ETL, Python, and BI support.
• Experience managing end-to-end project lifecycles and driving milestones cross-functionally.
• Knowledge of inpatient and perioperative metrics, processes, and healthcare challenges.
• Prior experience supporting hospital systems, such as EHR implementations.
• Ability to analyze data using dashboards and interpret JAVA/SQL code and complex Excel functions.

Nice to have

• Experience with Epic or Cerner EHR systems.
• Experience using Looker for data analytics.
• Professional experience at a top healthcare consulting firm, digital health company, or health system.

Culture & Benefits

• Opportunity to work with a mission-driven global team impacting patient lives.
• Inclusive work environment upholding Equal Opportunity Employment principles.
• Remote work flexibility within the Latin American region.