Customer Technical Support Engineer

TL;DR

Customer Technical Support Engineer: Providing 1st and 2nd line technical support for transit agencies and partners on Justride platform with an accent on incident troubleshooting, customer coordination, and resolution collaboration. Focus on diagnosing hardware/software issues, managing incident reports, and delivering training and documentation.

Location: Only available for candidates based in Romania in a fully remote model

Company

Building fare collection platforms powering mobile ticketing for public transport in over 250 global locations.

What you will do

• Act as primary contact for technical support via phone and email, diagnosing and resolving incidents
• Collaborate with Product and Engineering teams for swift issue resolution
• Coordinate customer calls, progress reports, and incident management
• Troubleshoot Justride platform and associated hardware issues
• Assist with customer configurations, setups, training, and documentation
• Participate in on-call rotations during critical launches

Requirements

• Based in Romania
• Proven experience in client-facing technical support or engineering
• Strong technical background with investigative, debugging, and problem-solving skills
• Exceptional verbal and written English communication skills
• Experience with ticketing and CRM systems (e.g., Salesforce, Zendesk)
• Comfortable working independently and in teams under deadlines

Nice to have

• Experience with relational databases (SQL)
• Knowledge of backend/frontend/mobile technologies and REST APIs
• Experience with Git and AWS
• Transit sector experience
• French language proficiency

Culture & Benefits

• 25 days holiday plus Christmas shutdown (3 days)
• Premium medical care via Regina Maria and mental health support
• €1000 annual training budget and €200 home office allowance
• Choice of workstation and regular social gatherings with monthly allowance
• Open, trusting environment empowering authentic self-expression