Technical Support Specialist

TL;DR

Technical Support Specialist (Healthcare EMR): Investigate customer problems, guide developers through FHIR API and SDK, troubleshoot clinical workflows with an accent on root cause analysis using SQL, logs, Sentry, and Elastic. Focus on triaging issues, reproducing bugs, and providing platform guidance to ensure minimal downtime for healthcare organizations.

Location: Fully Remote

Salary: $80K – $100K

Company

hirify.global builds an EMR platform for healthcare automation, enabling data integration, workflow automation, and collaboration between developers and clinicians.

What you will do

• Triage tickets from Slack, email, and forms; investigate root causes using Sentry, Elastic, SQL queries, and code review (Django, React/TypeScript, GraphQL).
• Guide developers on FHIR API, SDK usage, and clinical workflows like charting, prescribing, lab ordering, billing, and patient portals.
• Handle account operations, onboarding configurations (fee schedules, ePrescribing, SSO), and verify data with read-only SQL.
• Identify issue patterns, contribute to runbooks and knowledge base, and refine triage workflows.

Requirements

• 2+ years in technical support or solutions builder role; manage multiple concurrent issues.
• SQL and REST APIs (requests, docs, HTTP/JSON); log analysis (Elastic, Sentry); co-pilot assisted code tracing.
• Healthcare tech experience: clinical workflows, EMR, FHIR/HL7/CCDA, billing/RCM/claims.
• Exceptional written communication, analytical problem-solving, comfort with ambiguity.

Nice to have

• Plugin/extension architectures or SDKs experience.

Culture & Benefits

• Competitive salary & equity.
• Health insurance (100% family coverage option), 401k.
• 12 weeks paid maternity/paternity leave, flexible/unlimited PTO.
• Home office stipend.

Hiring process

• 90-day success: handle full ticket range independently, contribute runbooks, build engineering relationships.