Senior Customer Success Project Manager (Healthcare SaaS)

TL;DR

Senior Customer Success Project Manager (Healthcare SaaS): Managing complex client implementation projects from initiation to closure with an accent on scheduling, risk mitigation, stakeholder coordination, and product transitions. Focus on executing data initiatives, process optimization, and ensuring high adoption in EMS, fire, and healthcare sectors.

Location: 100% remote anywhere in the US, following Remote Work Policy. Up to 10% travel for events or onsite meetings.

Salary: $90,000–$120,000 USD per year + bonus + benefits + perks

Company

SaaS provider of software solutions, data analytics, and services for EMS, fire departments, hospitals, and public safety.

What you will do

• Manage complex, time-bound projects for key clients, including scheduling, meetings, and milestone delivery.
• Own end-to-end project performance, resource allocation, and proactive risk mitigation.
• Execute client-facing product transitions, rollouts, deprecations, and large-scale data initiatives with Data Specialists.
• Provide coaching to team members, optimize processes, and maintain comprehensive project documentation.
• Travel up to 10% for customer needs, events, or onsite meetings.

Requirements

• US-based for 100% remote work; ability to travel up to 10%.
• Degree or equivalent + extensive experience in technical client services, preferably SaaS in Fire/EMS/healthcare.
• Proven project management experience leading complex implementations; PMP certification required.
• Strong understanding of enterprise software, integrations, Agile/Scrum, technical documentation, MS Office/CRM/Project tools.
• Excellent analytical, communication, time management skills; ability to mentor and handle confidential info.

Culture & Benefits

• Community-focused environment with top talent passionate about healthcare and public safety impact.
• Competitive salary + bonus + benefits + perks + community gains.
• Remote Work Policy for 100% virtual US-based roles.
• Equal opportunity employer committed to diversity, inclusion, and accommodations for disabilities.
• Participates in E-Verify for employment verification.