VoIP Specialist (AI)

TL;DR

VoIP Specialist (AI): Managing end-to-end cloud telephony and voice infrastructure implementations for AI-powered business communication platforms with an accent on number porting, IVR configuration, and carrier coordination. Focus on designing scalable call flows, troubleshooting SIP/network issues, and enabling seamless voice-messaging integration for US markets.

Location: Remote (LATAM). Must be a resident of Latin America. Candidates based in Buenos Aires (Vicente López) are a plus. Work hours must follow Eastern Standard Time (EST).

Company

hirify.global provides AI-powered business communication tools, combining Voice AI, Messaging, and VoIP to automate business outreach and support.

What you will do

• Act as the internal authority on VoIP, cloud telephony, and calling workflows across the organization.
• Lead VoIP onboarding, number porting strategy, and migrations from legacy or third-party systems.
• Design and configure complex call flows, including IVR, voicemail, routing, and forwarding.
• Troubleshoot hard phones, softphones, SIP credentials, and network quality issues.
• Support Sales teams with technical VoIP demos and strategic partner conversations.
• Create implementation guides, playbooks, and training videos for customers and internal teams.

Requirements

• 2+ years of experience in VoIP, telephony, or communications-focused SaaS roles.
• Strong foundation in SIP, IVR, and call routing concepts.
• Hands-on experience with number porting and carrier coordination.
• Full English fluency required for supporting U.S. markets.
• Must be based in Latin America.
• Ability to align with Eastern Standard Time (EST).

Culture & Benefits

• Fully remote work environment within the LATAM region.
• High-ownership role as the primary subject matter expert in a core technical discipline.
• Direct influence on product direction, sales success, and voice strategy.
• Cross-functional collaboration with Customer Success, Sales, and Product teams.