Customer Success Manager (Sports and Entertainment)

TL;DR

Customer Success Manager (Sports and Entertainment): Managing venue relationships for AI-powered checkout kiosks in stadiums and arenas with an accent on account health, uptime monitoring, and renewal forecasting. Focus on ensuring event-day readiness, managing high-visibility accounts, and reducing churn through data-driven narratives.

Location: Remote (Must be based in the USA / Palo Alto, CA)

Salary: $95,000 - $130,000 per year

Company

hirify.global provides AI-powered checkout kiosks that automate order ringing for high-volume venues like sports stadiums and airports.

What you will do

• Own post-deployment relationships with stadiums, arenas, and event centers.
• Execute 60–90 day hypercare windows for every new site after deployment.
• Proactively monitor account health, kiosk uptime, and transaction volume across the book of business.
• Ensure operational readiness for high-traffic event days to prevent service crises.
• Forecast renewals and identify churn risks in partnership with Finance and Sales.
• Lead end-to-end escalation for critical issues, especially during live events.

Requirements

• 5+ years of experience in Customer Success, account management, or post-sale relationship roles.
• Experience managing accounts in hardware or SaaS environments.
• Ability to translate operational data into clear business narratives.
• Comfortable with travel, up to 50%.
• Strong documentation habits and proactive risk management.

Nice to have

• Experience working with sports or entertainment venues in technology or operations.
• Familiarity with venue POS systems or concessions technology.
• Experience working with foodservice operators.

Culture & Benefits

• Health, dental, and vision insurance for employees and dependents.
• 401k retirement plan.
• Flexible PTO policy.
• Opportunity to work in a small, multidisciplinary, and profitable AI startup.
• Culture of extreme ownership, autonomy, and customer obsession.