Customer Success Manager (Electronics Supply Chain)

TL;DR

Customer Success Manager (Electronics SaaS): Managing a portfolio of OEM and EMS accounts across North America with an accent on onboarding, adoption, and net revenue retention. Focus on shaping the customer success playbook for the US market and translating customer feedback into product insights.

Location: Must be based in Austin, Texas (Hybrid or Remote options available)

Salary: $90,000 – $170,300 OTE

Company

hirify.global is an AI-powered electronics supply chain platform designed to unite data, processes, and stakeholders in the electronics industry.

What you will do

• Own the end-to-end lifecycle of mid-size and enterprise accounts, including onboarding, QBRs, health scoring, and renewals.
• Drive net revenue retention through strategic upsell, cross-sell, and contract expansion.
• Conduct interactive onboarding sessions, trainings, and workshops to ensure fast time-to-value.
• Monitor customer engagement data to proactively identify and mitigate churn risks.
• Translate customer feedback into structured insights for product and engineering teams.
• Utilize AI tools and automation to optimize account management and workflow.

Requirements

• Experience in Customer Success or Account Management within B2B SaaS, with a focus on retention and expansion targets.
• Proven ability to lead customer onboarding workshops and technical trainings.
• Strong commercial instinct for identifying growth opportunities and handling renewal negotiations.
• Analytical and data-driven approach to portfolio prioritization.
• Fluency in English is required.
• Must be based in Austin, Texas.

Nice to have

• Experience or genuine interest in electronics, manufacturing, or hardware supply chains.
• Fluency in Spanish or French to support customers in Mexico and Canada.

Culture & Benefits

• Attractive virtual stock option packages for all full-time employees.
• Uncapped budget for professional development, including education and trainings.
• Flexible work environment with a remote-first culture.
• Financial contributions toward childcare costs.
• Company-covered travel for regular team retreats and industry events.
• Strong emphasis on psychological safety, mental health, and honest feedback.