Field Service Engineer - 2L Yieldstar (Semiconductor)

TL;DR

Field Service Engineer - 2L Yieldstar (Semiconductor): Provide second-line technical support for Yieldstar systems at customer sites with an accent on troubleshooting complex issues, maintenance, and knowledge transfer. Focus on analyzing problems, executing repairs, mentoring first-line teams, and presenting solutions to stakeholders and customers.

Hillsboro, OR, US. Work conducted at customer site; requires compliance with customer rules; domestic/international travel; potential night/weekend shifts.

Company

Leader in lithography and semiconductor manufacturing equipment.

What you will do

• Gather and analyze diagnostic data to resolve complex tool issues independently or via escalation.
• Support first-line team with documentation, pass-downs, and problem resolution.
• Handle escalations by preparing summaries, scheduling calls, and coordinating with central support.
• Perform repairs, replace parts, and execute maintenance during low manpower or complex actions.
• Train customers on equipment use, routine maintenance, and procedure improvements.
• Collect data for projects, create presentations, and signal improvement opportunities.

Requirements

• Bachelor's degree in relevant technical field.
• Minimum 6 years hands-on experience with mechanical aptitude, pneumatics, hydraulics, electronics, and semiconductor processes.
• Minimum 2 years training/mentoring peers and using data analysis tools (spreadsheets, presentations).
• Minimum 1 year stakeholder management and customer communication.
• Strong MS PowerPoint, Excel, Outlook skills for problem summaries.
• Ability to work independently, meet deadlines, and follow procedures.

Culture & Benefits

• Collaborative, dynamic environment with supportive colleagues and flexibility in problem-solving.
• Emphasis on customer focus, ownership, accountability, and continuous improvement.
• Open communication and cooperative relationships across teams.
• Equal opportunity employer committed to diversity and inclusion.