Customer Supply Representative (CSR) (Semiconductors)

TL;DR

Customer Supply Representative (CSR) (Logistics/Supply Chain): Managing end-to-end order orchestration and supply assurance for customers with an accent on demand forecasting, logistics, and SAP administration. Focus on optimizing On-Time Delivery (OTD), implementing JIT programs, and resolving complex supply chain discrepancies.

Location: Taipei

Company

hirify.global is a leading semiconductor manufacturer dedicated to providing world-class supply assurance and driving customer loyalty.

What you will do

• Develop and maintain high-trust partnerships with key customer contacts and internal business groups.
• Process customer orders within SAP ensuring strict compliance with terms, shipping windows, and internal controls.
• Analyze gaps between order coverage and forecasts to proactively influence customer order behavior.
• Drive delivery performance (On-Time Delivery) and monitor key customer KPIs.
• Implement collaborative supply chain strategies, including JIT programs and consignment stock.
• Resolve customer complaints, returns (RMA), and invoice discrepancies with speed and accuracy.

Requirements

• University or College degree in Business, Supply Chain, Logistics, or a related field.
• Strong working knowledge of SAP or similar Tier-1 ERP systems.
• Advanced Excel skills (Pivot Tables, VLOOKUPs) for interpreting complex supply chain data.
• Solid understanding of international logistics and Incoterms.
• Fluent English (written and verbal) is required.
• Ability to thrive in a high-pressure, fast-paced semiconductor environment.

Nice to have

• Experience in the semiconductor or electronics manufacturing industry.

Culture & Benefits

• Inclusive and diverse work environment with equal-opportunity employment.
• Availability of employee resource groups, including the Pride Network and global/local Women's groups.
• Company commitment to diversity, including a goal of 30% women in management by 2030.
• Safe work environment with reasonable adjustments provided upon request.