Senior Renewals Operations Manager, Professional Services (SaaS)

TL;DR

Senior Renewals Operations Manager, Professional Services (SaaS): Driving the effectiveness and scalability of the global Professional Services organization with an accent on the Technical Account Manager (TAM) experience and process excellence. Focus on optimizing renewals workflows, leveraging AI-driven analytics for predictability, and aligning cross-functional post-sales ecosystems.

Location: Hybrid in Costa Rica

Company

hirify.global is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient.

What you will do

• Act as a trusted operational partner to leadership, translating strategy into scalable execution for the Professional Services organization.
• Own and evolve the global operating model to ensure consistency and scalability across regions.
• Define and track KPIs and leading indicators to measure health, productivity, and predictability of the business.
• Enhance the end-to-end Technical Account Manager (TAM) experience by improving workflows, tools, and processes.
• Drive cross-functional alignment with Renewals, Customer Success, Support, Sales, and Finance teams.
• Leverage data, analytics, and AI-driven capabilities to deliver insights and enable automation.

Requirements

• 6+ years of experience in Sales Operations, Renewals Operations, or Customer Success Operations.
• English: Bilingual proficiency required.
• Advanced proficiency with CRM and sales operations tools, specifically Salesforce.
• Strong analytical mindset with the ability to translate complex insights into actionable strategies.
• Proven ability to drive complex initiatives from ideation to execution in fast-paced environments.
• Experience working with senior leadership and presenting executive-ready insights.

Nice to have

• Experience in SaaS, subscription renewals, or customer lifecycle operations.
• Familiarity with BI tools and workflow automation platforms.
• Exposure to AI-driven analytics and predictive modeling.
• Experience supporting global, multi-regional teams.

Culture & Benefits

• Generous time off: Two weeks paid vacation, 12 statutory holidays, and 4 extra global hirify.globale Days for self-care.
• Fully funded medical, dental, and vision coverage through INS Premium for employees and dependents.
• Comprehensive family support, including paid parental leave and fertility, adoption, and surrogacy support.
• Financial security: Life insurance (24x monthly salary) and statutory retirement contributions.
• Professional development: Access to LinkedIn Learning, O’Reilly, mentoring, and an annual Global Day of Learning.
• Daily cafeteria subsidy and 24 paid volunteer hours annually via hirify.global Cares.