CX Technical Content Design Intern (Technical Writing)

TL;DR

CX Technical Content Design Intern (Technical Writing): Developing clear and scalable technical documentation for hirify.global products with an accent on customer success and self-serve adoption. Focus on creating user guides, conducting SME interviews, and executing content audits to empower users of all levels.

Location: Remote (Canada or LATAM)

Salary: $4,000 — $4,500 CAD

Company

Global cloud storage and collaboration platform focused on streamlining professional workflows.

What you will do

• Create technical user guides tailored to engineering and support use cases to drive product adoption.
• Conduct stakeholder and subject matter expert (SME) interviews during the content discovery phase.
• Manage stakeholder review cycles, timelines, and implement actionable feedback.
• Participate in audits and research to create case studies for ideal customer profiles (ICP).
• Collaborate with product, support enablement, and customer enablement teams.

Requirements

• Currently pursuing an undergraduate or graduate degree in Content Strategy, Technical Writing, English, Communications, or a related field (graduating Dec 2026 or later).
• Ability to communicate complex cloud, infrastructure, or security concepts to diverse audiences.
• Editorial writing experience using the Chicago Manual of Style.
• Customer-obsessed mindset with a growth-oriented approach to product learning.
• Availability for a 12-week internship starting May 26 or June 30, 2026.

Nice to have

• Experience using standardized editorial style and brand guides.
• Experience with enablement tools such as Highspot, AEM, Guru, or LMS platforms.

Culture & Benefits

• Opportunity to attend the Emerging Talent Summit for intern and early-career professionals.
• Virtual and in-person networking opportunities with the global hirify.global team.
• Focus on professional network building and career journey preparation.
• Inclusive culture that encourages learning and a "roll up your sleeves" mentality.