Director of Client Services | North America

TL;DR

Director of Client Services | North America: Lead strategic client accounts across complex enterprise consulting engagements with an accent on delivery ownership, building trusted relationships, and driving long-term growth. Focus on unblocking delivery, managing risks, executing account strategies, coaching teams, and bridging technical delivery with business stakeholders.

Location: North America (Remote with client visits)

Company

Global technology services company delivering outcomes through automation, software engineering, technology operations, cloud migration, application modernization, and optimization for large organizations.

What you will do

• Own delivery across complex enterprise consulting engagements from kickoff through execution and growth.
• Serve as primary client contact, building relationships with VP- and C-level stakeholders.
• Unblock delivery, manage risks, and align outcomes with client goals.
• Develop and execute account strategies and growth plans.
• Grow accounts by identifying opportunities and earning follow-on work through value delivery.
• Coach and enable delivery and account teams for alignment and success.
• Manage account operations including SOWs, forecasting, procurement, invoicing, and staffing.

Requirements

• 8+ years in consulting or professional services, leading complex technology delivery in enterprise environments.
• Proven track record of growing accounts through delivery and relationship building.
• Experience thriving in fast-moving, lean environments, wearing multiple hats.
• Credibility with executives and engineers, keeping both aligned.
• Experience managing account financials, contracts, delivery teams, and internal operations.
• Hands-on leadership style, leading from the front.

Nice to have

• Experience delivering AI-based solutions to large organizations.
• Experience in cloud consulting (AWS, Azure, or GCP).
• Background in digital transformation or enterprise modernization.
• Experience in high-growth technology services or consulting environments.

Culture & Benefits

• Base salary plus uncapped share of profit from your portfolio.
• Flexible, remote-first working with high-trust, high-autonomy culture.
• Work with globally distributed, top-tier team across 130+ countries.
• Real impact on high-stakes projects with leading enterprises.
• High autonomy to lead accounts, shape engagements, and grow portfolio.
• Fast-scaling environment with room for personal growth.