Customer Expansion Account Executive (Small Business)

TL;DR

Customer Expansion Account Executive (Small Business): Drive expansion revenue by identifying and closing upsell and cross-sell opportunities within existing SMB customers with an accent on proactive outreach, discovery calls, and AI-powered platform solutions. Focus on owning the full sales cycle, delivering value-focused demos, and building trusted customer relationships through consistent engagement.

Location: Mexico, Remote

Company

hirify.global is a global leader in AI-powered customer experience and team collaboration platforms trusted by over 100,000 businesses worldwide.

What you will do

• Drive expansion revenue by identifying and closing upsell and cross-sell opportunities in SMB accounts
• Conduct proactive outreach via calls, email, SMS to uncover business challenges and needs
• Lead discovery conversations to align hirify.global solutions with customer problems
• Deliver demos showcasing how AI-powered features solve specific issues and drive outcomes
• Manage full sales cycle including pipeline, forecasting, and follow-up in Salesforce
• Continuously build product knowledge, sales skills, and AI trends expertise

Requirements

• Advanced English fluency required (spoken & written)
• 2+ years in sales, account management, or customer-facing roles in fast-paced environment
• Proven track record meeting or exceeding performance goals (revenue, retention, activity metrics)
• Strong communication skills to simplify complex concepts
• Comfortable with outbound engagement and high-activity sales
• Highly organized, coachable, self-motivated with strong follow-through

Nice to have

• Bachelor's degree in business or related field
• Experience selling SaaS, UCaaS, CCaaS technologies
• Familiarity with Salesforce or similar CRM
• Knowledge of qualification frameworks (BANT, MEDDPICC)
• Exposure to AI tools like ChatGPT or Copilot
• Prior experience supporting US-based B2B customers

Culture & Benefits

• Competitive base salary plus uncapped commission
• Comprehensive health insurance including vision and dental for you, partner, and children under 25
• Life insurance (24x monthly salary), employee assistance program, wellness initiatives
• 10 personal days + 12 vacation days first year, increasing thereafter; 30-day Christmas bonus
• 50% vacation premium, company-matched food vouchers, 13% matched savings fund
• Ongoing learning, development opportunities, and career advancement