Claims Team Manager (Insurance)

TL;DR

Claims Team Manager (Insurance): Managing and developing a team of Health Claims Assessors to ensure fair and high-quality outcomes with an accent on performance leadership, coaching, and compliant decision-making. Focus on driving service improvements using data insights and fostering an inclusive, high-performing team culture.

Location: Hybrid in Hove, UK

Salary: Up to £45,000

Company

hirify.global is a leading UK financial services group and major global investor providing retirement and protection solutions.

What you will do

• Lead and inspire a team of Health Claims Assessors to deliver strong performance and customer outcomes.
• Coach colleagues through regular feedback and meaningful performance conversations.
• Oversee the review and authorization of claims decisions within agreed authority levels.
• Use performance data and insights to identify trends, manage risk, and drive service improvements.
• Collaborate with internal teams and stakeholders to optimize service delivery and customer experience.
• Contribute to planning, forecasting, and effective allocation of work to meet service standards.

Requirements

• Experience leading and developing people in a performance-driven environment.
• Background in a customer-focused operational role.
• Strong skills in coaching, communication, and decision-making.
• Confidence using data and insights to manage performance and improve outcomes.
• Understanding of regulatory, conduct, and data protection requirements.
• Must be located in or able to work in a hybrid capacity from Hove.

Culture & Benefits

• Annual performance-related bonus plan and valuable share schemes.
• Generous pension contributions and life assurance.
• Healthcare plan for permanent employees.
• At least 25 days holiday plus public holidays, with an option to buy and sell holiday.
• Competitive family leave and an electric car salary sacrifice scheme.
• Various discounts for company products and high street stores.