Commercial Operations Manager

TL;DR

Commercial Operations Manager (Home Care Marketplace): Build and own the operational infrastructure supporting ~2,000 home care partners with an accent on playbooks, self-serve resources, documentation, and automated workflows. Focus on managing client relationships, handling operational queries, educating partners on success metrics, and feeding insights into product, engineering, and sales.

Location: Hybrid (London Bridge, minimum 2 core office days per week)

Salary: £40,000 - £50,000 (+ commission + equity)

Company

hirify.global is creating the AI operating system for social care, including a B2B2C marketplace and SaaS products to help care providers manage enquiries, occupancy, and finances.

What you will do

• Build and own operational infrastructure like playbooks, self-serve resources, documentation, and workflows to scale partner support.
• Manage client-facing relationships with home care operators at head office and branch levels, handling difficult conversations.
• Collaborate with CS ops to identify process gaps and implement scalable solutions.
• Educate partners on success metrics, prevent churn risks, and support retention by demonstrating ROI.
• Handle operational queries at scale including invoicing, payments, and onboarding.
• Feed insights from the partner network back into product, engineering, and sales teams.

Requirements

• Hybrid work in London Bridge: minimum 2 core office days per week
• Process-minded with experience building systems, documentation, and operational efficiency.
• Natural problem-solver, resourceful in ambiguous environments.
• Confident in client-facing situations, building trust and handling challenging conversations.
• Commercial awareness to connect operations to business outcomes.
• Self-starter with high ownership and attention to detail.

Culture & Benefits

• Hybrid office policy with 26 days holiday + bank holidays.
• Generous EMI share options and excellent commission structure.
• Mission-driven team focused on elevating later life through tech for good.
• Fast career progression in a Series A startup backed by top VCs like Accel and General Catalyst.
• Outstanding company culture with 4.9/5 Glassdoor rating.
• Award-winning growth: Deloitte Fast 50, LinkedIn Top Startups, Sunday Times Tech 2026.

Hiring process

• Screening interview with Talent Acquisition Lead (remote).
• Case study prework presented to commercial leaders (remote).
• Final interview with Co-Founder & CEO and Hiring Manager (in person, London Bridge).