Creative Manager (Growth & Transformation)

TL;DR

Creative Manager (Growth & Transformation): Developing core consumer-facing products for financial institution partnerships with an accent on user-centered design, UX/UI optimization, and team management. Focus on extending design systems, prototyping solutions, balancing user needs with business goals, and leveraging UX research insights for high-impact iterations.

Location: Hybrid schedule required, based in South Charlotte, NC Headquarters or New York City, NY campus (Tuesday-Thursday in office, remote Mondays and Fridays). Not open to visa sponsorship or transfer including H1-B, F-1, OPT, STEM-OPT, or TN visa, nor corp-to-corp.

Salary: $100,000–$140,000 total cash compensation per year (NYC: $125,000–$165,000).

Company

Global portfolio of high-growth companies delivering digital experiences in finance, travel, and home services, helping Fortune 100 clients with digital growth.

What you will do

• Deliver polished visual designs and extend design systems for UX/UI optimization.
• Develop expertise in user problems, business goals, and competitive gaps.
• Partner with product managers, engineers, researchers, and content designers from concept to launch.
• Communicate confidently with senior stakeholders and lead workshops.
• Build and iterate prototypes based on data, UX research, and feedback.
• Manage and mentor creatives, providing critique and balancing execution with strategy.

Requirements

• 5+ years designing consumer-focused tech across web, mobile, apps.
• 1+ years managing designers.
• Strong portfolio in visual design, interaction design, typography, usability, and creative strategy.
• Fluent in Figma, prototyping, design systems.
• Comfortable presenting to senior stakeholders and leading cross-functional collaboration.
• Eagerness for AI in design ops and understanding of financial domain.
• Proactive with time management, adaptability, and data-driven UX research.

Nice to have

• UX research testing experience (e.g., userlytics.com).
• Animation and branding experience.
• SEO best practices familiarity.

Culture & Benefits

• Health, dental, vision insurance; life, short/long-term disability.
• 401(k) with match, flexible spending accounts, employee assistance program.
• Flexible PTO (20 days/year, increasing to 25 after 5 years), paid parental bonding, holiday pay.
• Diverse, inclusive teams with focus on merit-based opportunities and accommodations.