Mortgage Lending Operations Manager (Fintech)

TL;DR

Mortgage Lending Operations Manager (Fintech): Lead end-to-end oversight of mortgage brokering operations as Qualified Individual (QI) with an accent on regulatory compliance, governance processes, and integration with marketing, product, and sales teams. Focus on designing first-line defense protocols, auditing pre-approval logic, managing PII and data consents, and ensuring adherence to NYDFS standards during New York market expansion.

Location: Hybrid schedule based in South Charlotte, NC Headquarters (Tuesday-Thursday office, Mondays/Fridays remote). Requires active or eligible New York MLO license and approval as QI by NYDFS; additional state licenses (AR, CT, FL, IN-SOS, MT, NV, NM, NC, OH, OK, RI, TX-SML, WV, NJ QI, WA Designated Broker).

Total Cash Compensation: $122,000 - $152,000 per year

Company

Bankrate, part of hirify.global, is evolving into a next-generation financial technology platform using proprietary data, AI-driven innovation, and enterprise integrations to deliver better consumer offers in financial services.

What you will do

• Serve as QI for mortgage and consumer lending licenses, providing regulatory leadership.
• Design and launch operational governance processes, including PII collection, data consent protocols, and auditing pre-approval logic.
• Oversee end-to-end mortgage journey, partnering with Marketing for compliant ads and Product/Tech for algorithms and integrations.
• Collaborate with Sales and Account Management to optimize lender performance and challenge business cases for risk management.
• Represent Bankrate with lender partners and regulators.
• Leverage AI tools like Gemini and Claude for productivity, monitoring, and document management.

Requirements

• New York MLO license (active preferred; must obtain and be approved as QI by NYDFS concurrently with entity registration—employment contingent on approval).
• 2+ years recent experience in credit analysis/underwriting of residential mortgage loans, evaluating borrower income, credit risk, and collateral.
• Must hold or expeditiously apply for MLO licenses in AR, CT, FL, IN-SOS, MT, NV, NM, NC, OH, OK, RI, TX-SML, WV; NJ QI and WA Designated Broker.
• 3+ years mortgage industry experience in past 5 years.
• Proven ability to design/implement operational processes; diligent, organized, high-stakes accountability.

Culture & Benefits

• Health, dental, vision insurance; life, short/long-term disability insurance; flexible spending accounts.
• 401(k) with match; employee assistance program; paid parental bonding; holiday pay.
• Flexible PTO: 20 days/year (increases to 25 after 5 years).