Renewal Success Manager (AI)

TL;DR

Renewal Success Manager (AI): Managing the renewals process for critical and complex customer engagements with an accent on pricing models and commercial commitment. Focus on leading negotiations with procurement and legal, aligning customer health with growth-oriented contracts, and maintaining forecast accuracy.

Location: Hybrid (Munich, Berlin, or Cologne). Must be based in Germany

Company

hirify.global is a global AI product and research company focused on building secure, intelligent language AI solutions for business and individual users.

What you will do

• Strategically lead the renewals process for critical and complex customer engagements, aligning usage with pricing models.
• Design pricing models and multi-year agreements that reward adoption and enable future expansion.
• Lead negotiations with legal, finance, and procurement stakeholders to align terms with Deal Desk standards.
• Partner with Customer Success Managers and Account Executives to ensure a seamless customer journey.
• Maintain high forecast accuracy for the DACH region.
• Collaborate with Global Systems Integrators (GSIs) to align renewal strategies with digital transformation goals.

Requirements

• Proven success in a commercial renewal role within a SaaS or AI organization.
• Strong commercial mindset and ability to communicate a compelling value narrative.
• Knowledge of LAER customer success framework and quota-to-cash processes.
• Experience negotiating with procurement and legal stakeholders to protect margins.
• Fluent language skills in German and English.
• Highly structured approach to the renewal lifecycle.

Culture & Benefits

• Hybrid work schedule with office attendance twice a week and flexible working hours.
• Virtual Shares providing an ownership stake in the company's success.
• 30 days of annual leave and access to mental health resources.
• Monthly full-day hacking sessions (Hack Fridays) for creative passion projects.
• Regular in-person team events and a diverse, international environment.