CRM Specialist (Ecommerce)

TL;DR

CRM Specialist (Ecommerce): Developing and optimizing a global, data-driven CRM strategy to drive customer engagement, retention, and conversion across multiple digital channels with an accent on multi-channel communication and user lifecycle management. Focus on designing automated activation flows, reactivating dormant users, and optimizing conversion rates for bidders and submitters.

Location: Hybrid (Amsterdam, Paris, or Lisbon). Minimum of two days per week in the office required.

Company

A one-of-a-kind global marketplace for buying and selling special objects.

What you will do

• Lead the operational execution of global CRM programs ensuring alignment with business goals.
• Design, test, and optimize customer journeys to drive activation, retention, and revenue growth.
• Proactively identify innovation opportunities and implement analytical rigor into CRM processes.
• Collaborate with Product Management, Brand, and Country Managers to design impactful initiatives.
• Contribute to functional expertise by sharing knowledge and fostering a culture of experimentation.

Requirements

• 3+ years of CRM experience, ideally within an eCommerce or digital marketplace environment.
• Strong expertise in CRM channels including email, app push, in-app messages, and web banners.
• Strong analytical acumen to uncover insights, identify patterns, and make data-driven decisions.
• Excellent communication, project management, and stakeholder management skills.
• English CV and Cover Letter are required for application.

Culture & Benefits

• Visible impact within a global organization serving millions of customers.
• Dedicated Learning & Development initiatives, including clear development plans and mentorship.
• Inclusive, diverse, and queer-friendly work environment with 60+ nationalities.
• Company vouchers for joining and birthdays.
• Additional annual leave to "Pursue Your Passion" and leave for important life events.