Implementation Director - Nursing

TL;DR

Implementation Director - Nursing (Healthcare AI): Lead customer implementations of AI-powered nursing documentation platform with an accent on project execution, stakeholder communication, and seamless deployments. Focus on owning full project lifecycle, risk management, testing plans, and process improvements for enterprise partnerships.

Location: Remote (United States, must be based in Central or Mountain Time Zone, up to 40% travel)

Salary: $143,650 – $185,000 (tiered by US geographic market) • Offers Equity

Company

AI platform capturing and structuring medical conversations into clinical notes with EMR integrations for healthcare providers.

What you will do

• Lead customer implementations as primary partner contact, driving on-time delivery, high NPS, and pilot-to-enterprise conversions.
• Own project plans, coordinate cross-functional teams, and manage all phases from kickoff to post-live stabilization.
• Identify risks, develop contingency plans, and communicate progress transparently to stakeholders.
• Execute comprehensive testing plans, track issues, and triage for strategic partners.
• Collaborate on process improvements and scalable implementation frameworks.

Requirements

• Must be based in Central or Mountain Time Zone with up to 40% travel
• 3+ years project management experience in software deployment at B2B companies, ideally healthcare tech.
• Track record of successful implementations, including electronic record systems (Epic a plus).
• Exceptional communication, organization, and ability to manage multiple priorities with detail orientation.
• Strong relationship-building, problem-solving, rapid decision-making, and bias to action.

Nice to have

• Familiarity with privacy/security protocols.
• Knowledge of tiered support and escalation.
• Epic ClinDoc experience.

Culture & Benefits

• Fast-paced startup with extreme ownership, curiosity, and collaborative team environment.
• Generous PTO, 14 holidays, paid parental leave, sabbatical after 5 years.
• Comprehensive health/dental/vision, HSA contributions, 401(k) matching, FSA/commuter benefits.
• Lifestyle wallet for fitness/professional development, mental health support, personal device allowance.
• Equity grants and competitive compensation.