Customer Success Hero (Climate-tech)

TL;DR

Customer Success Hero (Climate-tech): Managing the onboarding and long-term success of enterprise customers for an AI-driven renewable energy SaaS with an accent on software integration and stakeholder management. Focus on leading setup projects, resolving technical helpdesk issues, and collaborating with product teams to improve the user experience.

Location: Remote within the EU (specifically Austria, Italy, Poland, or Spain)

Company

An ETH Zurich spin-off providing AI software to utility companies to enable energy communities and smart tariffs for a sustainable impact.

What you will do

• Onboard enterprise customers to the SaaS solution and lead setup and integration projects.
• Act as the primary point of contact for customer support and helpdesk troubleshooting.
• Guide customers on best practices to maximize the value and utility of the software.
• Collaborate with Sales, Product, and Engineering teams to deliver high-quality results within budget.
• Collect customer feedback and identify needs for continuous product improvement.
• Support business development efforts with key industry partners such as SAP and bpc.

Requirements

• Bachelor's degree in Business Administration, Management, Sales, Computer Science, or equivalent professional experience.
• Experience with ERP systems and software integration projects.
• Proven track record of supporting customers or driving technical sales in a software environment.
• Fluency in English and German is a strict requirement.
• Must be based in the EU (specifically Austria, Italy, Poland, or Spain).
• Strong interest in digitalization, sustainability, and the energy market.

Nice to have

• Basic knowledge of renewable energies.
• Fluency in additional languages.

Culture & Benefits

• Remote-first culture with flexible working hours and location.
• Competitive salary and equity package.
• Equipment and wellness perks: MacBook, learning budget, sports membership, or Headspace subscription.
• Interactive collaboration via a virtual office for a distributed team.
• Flat hierarchy and direct communication environment.