Head of Customer Success (Web3)

TL;DR

Head of Customer Success (Web3): Development and implementation of the Customer Success system and leadership of the support and community management team with an accent on relationship-focused client management and onboarding. Focus on scaling support processes for robo-advising and analytical products within the crypto market.

Location: Remote (Global)

Company

A synergy of experts in mathematics, data science, and finance providing predictive analytics and passive investment products for digital assets.

What you will do

• Develop and implement the Customer Success system from the ground up.
• Lead and manage the team of support and community managers.
• Drive relationship-focused client management for robo-advising and analytical platform users.
• Handle general account management, including agreements, payments, documentation, and CRM maintenance.
• Manage new client onboarding across all communication channels.
• Oversee first-line technical support via chat, email, and online conferences.

Requirements

• Proven track record of managing fully remote Customer Success teams.
• Hands-on experience in customer support.
• Deep interest and experience in the crypto market and the new economy.
• Fluent English (C1+).
• Ability to utilize data-driven decision making.
• Professional proficiency with various CRM and customer management systems.

Culture & Benefits

• Opportunity to create innovative products for the new digital economy.
• Collaborative environment working with product managers, researchers, traders, and analysts.
• Interaction with industry leaders in blockchain and traditional financial markets.
• Access to resources for personal and professional development.
• Fully remote work arrangement with a global team.