Customer Success Manager (EdTech)

TL;DR

Customer Success Manager (EdTech): Managing the customer lifecycle for strategic B2B clients to drive data and AI readiness with an accent on retention, growth, and platform adoption. Focus on coaching clients on strategic upskilling initiatives, evangelizing hirify.global solutions, and collaborating across internal teams to ensure long-term value realization.

Location: Must be based in London, United Kingdom

Company

hirify.global is a leading edtech platform empowering individuals and organizations with essential data and AI skills through practical, engaging learning experiences.

What you will do

• Manage the full customer lifecycle from onboarding to renewal for top-tier B2B accounts.
• Develop proactive success plans to help clients achieve their data and AI transformation goals.
• Collaborate with sales and product teams to drive product adoption and identify growth opportunities.
• Launch and strategize learning initiatives such as competitions and custom tracks to increase learner engagement.
• Capture and promote business value stories to ensure renewal and expansion.
• Act as the voice of the customer to influence product and content roadmaps.

Requirements

• 3+ years of experience in consulting, customer success, or account management.
• Must be fluent in German (C1 level required).
• Proficiency in big data and advanced analytics technology trends and the vendor landscape.
• Proven track record of meeting or exceeding retention and expansion targets.
• Experience with Salesforce for tracking risks, opportunities, and managing renewals.
• Must be based in or able to work from London, UK.

Nice to have

• Experience in pre-sales or technical support roles.
• Background in digital transformation or organizational learning and development.

Culture & Benefits

• Competitive salary and benefits package.
• Flexible working hours and home office equipment budget.
• Yearly learning budget for conferences and professional development.
• Participation in international company retreats.
• Collaborative, high-performing, and international startup environment.