Head of Customer Success (Crypto)

TL;DR

Head of Customer Success (Crypto/Fintech): Developing and implementing a Customer Success system for predictive analytics and robo-advising products with an accent on relationship-focused client management and team leadership. Focus on scaling onboarding processes, optimizing CRM workflows, and managing a distributed support and community team.

Location: Remote (Global)

Company

hirify.global is a synergy of experts in mathematics, data science, and finance creating predictive analytics and passive investment products for digital assets.

What you will do

• Develop and implement the Customer Success system from the ground up.
• Lead and mentor the team of support and community managers.
• Manage client relationships for robo-advising and analytical products.
• Handle full-cycle account management, including agreements, payments, and documentation.
• Oversee new client onboarding across all communication channels.
• Coordinate first-line technical support via chat, email, and online conferences.

Requirements

• Proven record of managing fully remote Customer Success teams.
• Hands-on experience in customer support roles.
• Strong interest and experience in the crypto market and the new economy.
• English: Fluent (C1) required.
• Data-driven approach to decision making.
• Professional proficiency with various CRM systems.

Culture & Benefits

• Opportunity to participate in creating innovative products for the new digital economy.
• Work within a highly motivated team of product managers, researchers, traders, and analysts.
• Direct interaction with leaders of blockchain, crypto, and traditional financial markets.
• Access to resources for personal and professional development.
• Flexible environment with a remote team working from all over the world.