CRM Specialist (Salesforce)

TL;DR

CRM Specialist (Salesforce Life Sciences Cloud): Supporting implementation, adoption, and optimization of Salesforce CRM across Benelux pharma teams with an accent on compliance, user training, and data-driven customer engagement. Focus on configuring systems for local needs, driving sales force effectiveness, and enabling omnichannel strategies through actionable insights and dashboards.

Location: Hybrid in Zaventem (BE) or Schiphol (NL), at least 3 days per week in the office. Benelux focus across Belgium, Luxembourg, and Netherlands.

Company

Italian family-owned pharmaceutical company with 7,500 employees, specializing in respiratory diseases, transplants, and rare conditions; B Corp certified with long-term vision for patient impact.

What you will do

• Support end-to-end implementation and rollout of Salesforce Life Sciences Cloud, including configuration, testing, UAT, and validation.
• Act as local CRM expert for functional/technical support, troubleshooting, and continuous improvements based on user feedback.
• Develop and deliver training programs, user guides, and onboarding to drive adoption and behavioral change.
• Partner with sales, marketing, and medical teams to translate business needs into CRM solutions, dashboards, and insights.
• Optimize sales force effectiveness through targeting, segmentation, call planning, and omnichannel engagement strategies.
• Ensure data quality, governance, pharma compliance, and GDPR adherence in collaboration with global teams.

Requirements

• Bachelor’s degree in Business, Life Sciences, Data Analytics, or related field.
• 2–5 years in CRM, commercial excellence, data analytics, or similar role.
• Experience in cross-functional, multi-country environments (Benelux a plus).
• Strong analytical, problem-solving, communication, and change management skills.
• Understanding of pharmaceutical commercial processes.

Nice to have

• Experience with Salesforce Life Sciences Cloud or comparable CRM platforms.
• Benelux experience.

Culture & Benefits

• Hybrid model with 32 holidays (20 legal + 12 RWH days), 13th month salary, performance bonus.
• Workation up to 3 weeks/year, internet/meal allowances, group/family insurance fully paid.
• €1,000 annual learning/well-being budget, C-Fit wellness program with office lunches and activities.
• Emphasis on collaboration via offsite events, continuous growth, and B Corp values for patients/planet/people.