Patient Services Manager (Medical)

TL;DR

Patient Services Manager (Medical): Managing patient access and reimbursement for rare disease treatments with an accent on case management and insurance liaison. Focus on optimizing patient journey, resolving complex reimbursement issues, and ensuring uninterrupted therapy access.

Location: Hybrid role based in Boston, MA

Salary: $140,000–$160,000

Company

International research-focused biopharmaceutical group specializing in the development and commercialization of treatments for rare and ultra-rare disorders.

What you will do

• Manage patient cases to facilitate access to therapy and maintain ongoing compliance.
• Act as a liaison between medical offices, specialty pharmacies, and insurance companies.
• Resolve complex reimbursement issues, including prior authorizations and appeals.
• Counsel patients and families on reimbursement options and transitions to therapy.
• Maintain accurate patient case histories within the CRM system.
• Collaborate with Key Account Managers and Field Reimbursement Directors to manage assigned territories.

Requirements

• Bachelor's degree in a Healthcare related field preferred.
• 4+ years of case management experience in patient support or healthcare management (biopharma/rare disease preferred).
• Experience with Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
• Strong understanding of patient support services and complex reimbursement scenarios.
• Professionalism and compassion when providing customer resolution over the phone.
• Experience working with CRM platforms and patient databases.

Culture & Benefits

• Competitive salary package with performance bonuses.
• Comprehensive healthcare programs and work-life balance initiatives.
• Robust relocation support.
• Flexible working arrangements and remote work options.
• Access to professional resources and training for ongoing development.