Sr. Clinical Operations Manager (MedTech)

TL;DR

Sr. Clinical Operations Manager (MedTech): Leading customer operations by balancing Customer Success and Pharmacy Operational Management with an accent on specialty pharmacy workflows and people leadership. Focus on driving team performance, resolving operational gaps, and optimizing service metrics for clinic partners.

Location: Must be based in the United States

Salary: $150,000–$190,000

Company

hirify.global is a MedTech company on a mission to make specialty medications more affordable and accessible for patients with chronic illnesses through medically integrated dispensing (MID).

What you will do

• Oversee daily pharmacy operations, manage schedule adherence, and lead an hourly workforce.
• Proactively monitor communication channels and task queues to identify and resolve operational gaps before they impact customers.
• Lead assessments of the operational implications of customer requests to find mutually viable solutions.
• Build and maintain collaborative relationships with clinic staff, providers, and executives.
• Provide operational metrics for Monthly/Quarterly Business Reviews (QBRs) and drive optimization initiatives.
• Drive individual and team performance through consistent coaching, real-time feedback, and active mentorship.

Requirements

• Must be based in the United States and have permanent US work authorization.
• 8+ years of total experience, with 3-5 years specifically managing specialty pharmacy operations or a similar role.
• Deep experience and knowledge of the pharmacy space is required (specialty pharmacy strongly preferred).
• Strong relationship-building and communication skills with the ability to adapt to various audiences.
• Proficiency in analyzing operational metrics to diagnose issues and build effective action plans.
• Ability to travel to customer sites approximately 20% of the time.

Culture & Benefits

• Remote-first work environment with flexible work hours and flexible paid time off.
• Competitive salary and equity stake in the company.
• Comprehensive healthcare, vision, and dental benefits.
• Generous parental leave.
• Culture that supports open communication, embracing failure as a learning opportunity, and openness to radical new ideas.