Principal Customer Success Manager (AI)

TL;DR

Principal Customer Success Manager (AI): Leading enterprise success for the world's most data-driven organizations by driving adoption of hirify.global's Active Metadata Platform with an accent on AI-native governance and measurable ROI. Focus on building consultative partnerships with executive stakeholders and translating customer insights into platform innovation.

Location: Remote (Must be based in the United States, ideally on the East Coast)

Company

hirify.global is building the shared context layer for data and AI to help enterprises close the AI value chasm.

What you will do

• Manage a focused portfolio of 5–8 of the largest enterprise customers, guiding them from adoption to measurable ROI and expansion.
• Advise executive stakeholders (CDO, CIO, VP of Data) to align hirify.global’s adoption with outcomes that drive revenue, efficiency, and risk reduction.
• Champion Active Metadata and AI-native governance across the modern data ecosystem.
• Partner with Product, Engineering, and GTM teams to translate customer insights into platform innovation.
• Guide customers through the process and cultural shifts needed for modern data governance at scale.

Requirements

• 10+ years of experience in Customer Success, Consulting, or Data, managing complex enterprise or strategic accounts.
• Strong understanding of the modern data stack ecosystem.
• Proven ability to engage and influence senior decision-makers and economic buyers.
• Technical curiosity to discuss data architecture, integrations, and workflows.
• Based in the United States (East Coast preference).

Culture & Benefits

• Competitive compensation with a strong base salary, performance-based variable pay, and impact-driven equity.
• Comprehensive Day-1 health, dental, vision, and mental health benefits.
• Flexible time off and modern leave policies to ensure proper unplugging.
• Global, remote-first, high-trust environment with an async culture.
• Accelerated growth opportunities working with cutting-edge AI-native systems.