Escrow Management Specialist (Mortgage)

TL;DR

Escrow Management Specialist (Mortgage): Performing escrow analysis and managing loan administration operations with an accent on RESPA compliance and investor SLAs. Focus on researching tax and insurance activity, solving complex loan-level issues, and synthesizing process feedback for product enhancements.

Location: Remote (US), but must be available for regularly held in-person meetings

Compensation: $22 – $26 per hour

Company

hirify.global is a technology-first mortgage servicing and consumer direct lending company utilizing an AI-native operating system to transform the homeowner experience.

What you will do

• Execute day-to-day operational tasks to meet department and investor Service Level Agreements.
• Review annual escrow analysis for anomalies to ensure accuracy and timeliness per RESPA requirements.
• Research tax and insurance activity and process escrow refund, setup, or deletion requests.
• Handle escalated loan-level issues and provide research assistance for complex inquiries.
• Ensure compliance with state, regulatory, and investor guidelines via control reports.
• Collaborate with senior leadership to provide feedback for product development and platform enhancements.

Requirements

• 2-3 years of experience in mortgage servicing or escrow functions.
• Must be based in the US and available for regularly held in-person meetings.
• High school diploma or GED required; Bachelor's degree preferred.
• Strong critical thinking, logical reasoning, and communication skills.
• Experience working with cross-functional teams in a fast-paced environment.

Nice to have

• Experience with Freddie Mac or Fannie Mae servicing.

Culture & Benefits

• Comprehensive medical, dental, and vision benefits with a 401k plan.
• Generous time off including 17 days PTO, sick days, and 11 company holidays.
• 12 weeks of fully paid baby bonding time for all parents.
• Commuter benefits for public transportation, rideshare, and parking.
• Professional growth through orientation and 360-degree feedback cycles.