Mortgage Operations - Licensed Loan Officer Assistant (Fintech)

Location: Palo Alto, CA (open to US-based remote), San Francisco, CA, Seattle, WA, or New York City, NY. Workplace: Remote.

Company

hirify.global develops technology-enabled financial and mortgage services focused on automating mortgage origination and delivering a self-service lending experience.

What you will do

• Support and educate clients through mortgage intake and loan closing.
• Verify that application data and documents are accurate and complete before submission to Processing.
• Serve as the primary client contact, setting clear expectations for timelines and requirements.
• Deliver initial loan disclosures on time and ensure compliance with federal and state regulations.
• Operate independently on standard files and escalate scenario questions or guideline interpretation issues to Team Leads.
• Identify opportunities to improve automation, reduce manual work, and enhance mortgage processes while collaborating with engineering and product leaders.

Requirements

• Mortgage Loan Originator License.
• 4+ years of experience.
• Strong knowledge of Conventional Conforming and Jumbo guidelines.
• Solid understanding of state and federal lending regulations, including TRID and HMDA.
• Strong working knowledge of state-specific licensing and registration requirements and NMLS usage.
• Deep understanding of mortgage loan products and underwriting guidelines.
• Extensive knowledge of customer service and interpersonal best practices.
• Experience in wholesale and/or correspondent channels.
• Ability to work independently and collaboratively, organize work, meet deadlines in a fast-paced environment, communicate effectively, and influence positive outcomes.
• Interest in applying technology to improve business processes and openness to adapting to industry changes.
• Customer-focused, business-centric, team-oriented mindset with strong internal and external communication skills.

Nice to have

• Experience at a mortgage broker.

Culture & Benefits

• Remote workplace for US-based employees.
• Cross-functional collaboration across the mortgage origination lifecycle without traditional silos.
• Work environment emphasizing accountability, diversity and inclusion, flexibility, continuous development, collaboration, creativity, and fun.
• Focus on critical thinking, process improvement, automation, and understanding the rationale behind each lending step.

Hiring process

• Initial conversation with the recruiting team.
• 15–20 minute take-home assignment.
• Interviews with mortgage operations leads followed by a cross-functional final round.