Collections Manager (SaaS)

TL;DR

Collections Manager (SaaS): Managing the accounts receivable lifecycle and optimizing cash flow for a global restaurant platform with an accent on DSO reduction and automation. Focus on leading a high-performance collections team and resolving complex B2B billing disputes.

Location: Boston

Compensation: $90,000 - $118,125 (Total Cash)

Company

A global SaaS platform providing inventory, scheduling, and operational management software for the world's top restaurant and foodservice operators.

What you will do

• Lead and mentor Collections Specialists, setting KPIs and refining outreach playbooks to build a high-performance culture.
• Develop and execute strategies to reduce Days Sales Outstanding (DSO) and minimize bad debt.
• Manage a high-volume SaaS portfolio, ensuring timely payment of recurring subscriptions and overage fees.
• Oversee cash application and reconciliation between the sub-ledger and general ledger for ACH, Wire, and Credit Card payments.
• Collaborate with Sales and Customer Success to resolve complex billing disputes while preserving customer relationships.
• Implement automation tools to streamline dunning cycles and manual outreach.

Requirements

• 4+ years of experience in B2B collections, ideally within SaaS or franchise-based industries.
• Strong understanding of A/R processes, cash application, and billing system best practices.
• Ability to discuss complex six-figure financial balances with business owners and executives with professionalism.
• Analytical mindset with the ability to interpret contracts and terms to resolve discrepancies.
• Bachelor’s degree preferred.

Nice to have

• Understanding of subscription-based billing models, recurring revenue, and churn concepts.
• Proficiency in ERPs such as NetSuite, Sage Intacct, or SAP.
• Strong organizational and planning skills in a fast-paced, evolving environment.

Culture & Benefits

• Inclusive and diverse workplace where every team member is respected and valued.
• Opportunity to work in a fast-paced, distributed team environment.
• Location-based compensation system tailored to the candidate's city.
• Equal opportunity employer committed to accessibility and federal/state disability law compliance.