Client Success Executive (Healthcare IT)

TL;DR

Client Success Executive (Healthcare IT): Partner with TouchWorks EHR clients to drive adoption, satisfaction, and retention with an accent on building trusted relationships and proactive engagement. Focus on resolving challenges, collaborating with internal teams, and contributing to NPS goals.

Location: Remote (US-based)

Salary: USD 80-100k

Company

hirify.global develops TouchWorks, a leading ambulatory EHR solution supporting healthcare providers in efficient patient care.

What you will do

• Partner with Client Delivery and Account teams to enhance overall client experience
• Serve as key contact for a portfolio of TouchWorks clients
• Build trusted relationships with clinical and operational stakeholders
• Conduct regular check-ins to understand client goals, challenges, and feedback
• Drive success initiatives focused on adoption, satisfaction, and retention
• Collaborate with product, support, and delivery teams to resolve issues

Requirements

• 0–3 years in client-facing, customer success, or account support role
• Strong communication and relationship-building skills
• Interest in healthcare technology and client outcomes
• Highly organized with ability to manage multiple priorities
• Positive, proactive attitude and willingness to learn
• Comfortable with up to 25% travel

Nice to have

• Experience in healthcare IT, EHR systems, or digital health
• Exposure to Customer Success, Account Management, or client delivery

Culture & Benefits

• Career growth with clear progression in growing business unit
• Meaningful work supporting better patient care
• Exposure to clients and cross-functional teams
• Supportive environment with onboarding, mentorship, and development