Client Success Executive

TL;DR

Client Success Executive (Healthcare EHR): Partnering with TouchWorks clients to ensure platform adoption, satisfaction, and retention with an accent on building trusted relationships and driving client success initiatives. Focus on proactive engagement, issue resolution through cross-team collaboration, and contributing to NPS goals.

Location: Remote (US-based). Travel: Up to 25%.

Salary: USD 80-100k

Company

Altera Digital Health provides TouchWorks, a leading ambulatory EHR solution for healthcare providers.

What you will do

• Partner with Client Delivery and Account teams to enhance overall client experience.
• Serve as key point of contact for a portfolio of TouchWorks clients.
• Build trusted relationships with clinical and operational stakeholders.
• Conduct regular check-ins to understand client goals, challenges, and feedback.
• Drive adoption, satisfaction, and retention initiatives.
• Collaborate with product, support, and delivery teams to resolve issues.

Requirements

• 0–3 years’ experience in client-facing, customer success, or account support role
• Strong communication and relationship-building skills
• Interest in healthcare technology and client outcomes
• Highly organized with ability to manage multiple priorities
• Positive, proactive attitude and willingness to learn
• Comfortable engaging with diverse stakeholders

Nice to have

• Experience in healthcare IT, EHR systems, or digital health
• Exposure to Customer Success, Account Management, or client delivery

Culture & Benefits

• Career growth with clear progression opportunities
• Meaningful work supporting healthcare providers and patient care
• Exposure to clients and internal teams organization-wide
• Supportive environment with onboarding, mentorship, and development