Technical Account Manager (Web3)

TL;DR

Technical Account Manager (Web3): Combine hands-on integration support with managing top-tier partner accounts for Web3 APIs/SDKs/widgets with an accent on troubleshooting, monitoring integration health, and channeling feedback to internal teams. Focus on running QBRs, aligning business goals with technical outcomes, and cross-functional collaboration to unblock issues.

Location: Remote from LATAM region only. Must be located in the LATAM region. Based in the Americas with overlap with US business hours.

Base Salary €35K – €60K + Equity

Company

hirify.global is a Web3 company providing cross-chain liquidity infrastructure and integrations for partners.

What you will do

• Manage top-tier accounts with high-quality check-ins (QBRs, reviews) and align business goals with technical outcomes.
• Provide hands-on support to design, build, test, and launch partner integrations; troubleshoot APIs/SDKs/widgets.
• Monitor logs, metrics, errors; maintain integration health and support incident communications.
• Collect and structure partner feature requests, inform internal prioritization, and provide updates.
• Collaborate with Engineering, Product, and Support to resolve issues and improve documentation/tooling.

Requirements

• 5+ years in technical client-facing roles like Technical Account Manager, Solutions/Integration Engineer, or Tech Support in Web3, B2B SaaS, fintech, or API-first products.
• Proven Web3 experience required.
• Strong API fundamentals: HTTP/APIs, logs, traces, JSON, auth, webhooks, retries, idempotency, failure modes.
• Clear communication to translate technical issues for engineers and non-technical stakeholders.
• Highly organized: manage multiple accounts, ticketing, follow-ups, lightweight reporting.
• Timezone alignment: based in Americas with US business hours overlap.

Nice to have

• Experience in DeFi, cross-chain, wallets, RPC, or complex integrations.
• Familiar with observability tools (e.g. Grafana) and support workflows (Slack, Telegram, Linear, Zendesk).
• Led technical QBRs or integration reviews for enterprise accounts.

Culture & Benefits

• Embrace differences, own tasks end-to-end, fail forward, have fun together.
• Annual team offsites, 30 days PTO, flexible remote days and hours.
• Equity from day 1, work computer of choice, €1,000 personal development budget after 6 months, €1,000 remote setup budget.
• Engaged via EOR or independent contractor (contractors get first five benefits).

Hiring process

• People operations interview, take-home assignment, meet-the-team & founder interview, reference check.
• Tips and details available on company hiring page.