Associate Support Specialist

TL;DR

Associate Support Specialist (APAC): Manages delivery of services to clients ensuring SLAs and KPIs are met or exceeded, builds and maintains strong client relationships, provides day-to-day advice and support for IR and PR needs. Focus on responding to basic unresolved production support issues, participating in analysis and resolution, and escalating complex issues to senior colleagues.

Location: Hybrid in Makati City, Philippines - office Tuesdays, Wednesdays, Thursdays; work from home Mondays and Fridays

Company

Number one provider of enterprise webcasting and investor relations, content distribution, and global leader in press release distribution.

What you will do

• Provide day-to-day client advice and maintain strong client relationships.
• Assist business owners and stakeholders in defining business and system requirements.
• Respond to basic unresolved production support issues and participate in analysis and resolution, escalating complex issues.
• Solve problems for clients under supervision, ensuring SLAs and KPIs are met.
• Communicate client requirements to operational teams.
• Perform administrative duties including account and user maintenance.

Requirements

• Bachelor’s degree required (equivalent work experience may substitute)
• At least 1 year in client-facing position; experience with complex products preferred
• Clear communication via phone, email, and chat.
• Handle client inquiries by priority, participate in issue resolution.
• Good interpersonal and organizational skills, ability to collaborate.
• Ability to work occasional overtime; knowledge of hirify.global services a plus.

Culture & Benefits

• Global collaboration with team members in 17 countries.
• Comprehensive health benefits and wellness programs.
• Quarterly recognition awards and curated learning libraries with over 8,000 free courses.
• Flexibility to work from home on Mondays and Fridays.
• Diversity celebrated with inclusive Employee Resource Groups.

Hiring process

• Qualified candidates contacted by in-house recruitment team.