Customer Service Supervisor

TL;DR

Customer Service Supervisor (Healthcare): Manage a growing team of Patient Support Specialists and day-to-day operations to ensure operational excellence and SLA adherence with an accent on performance data analysis and workflow optimization. Focus on collaborating with stakeholders, resolving complex escalations, and fostering collaborative team dynamics.

Location: Onsite role in Robinson Township, Pittsburgh, PA

Company

Fastest growing healthcare technology company building products to make prescriptions accessible and affordable.

What you will do

• Manage team of Patient Support Specialists and daily operations for excellence and SLA adherence
• Analyze performance data to meet and exceed targets
• Collaborate with stakeholders on initiatives for operational improvements and productivity
• Manage queues, backlogs, and workflows with performance tradeoffs
• Identify process improvements using customer insights to optimize experience
• Resolve complex escalations using business expertise
• Foster collaborative and enjoyable team dynamic

Requirements

• Bachelor’s Degree in Communication, Business Administration or equivalent
• 3+ years leadership in fast-paced environment
• 2+ years customer service, call center, healthcare, or pharmacy experience
• Strong leadership, feedback, and coaching skills
• Ability to use data for independent decisions
• Strong problem-solving with ambiguous information
• Attention to detail, organization, confident communication
• Onsite in Pittsburgh

Culture & Benefits

• Highly collaborative team of builders and operators innovating in healthcare
• Impact on patients at intersection of healthcare and finances
• Fastest growing healthcare company driving impact for millions
• Relentlessly learning, curious, and aggressively collaborative environment
• Equal opportunity employer valuing diversity