Care Coordinator

TL;DR

Care Coordinator (Healthcare): Handle inbound and outbound calls, complete telephonic intake screenings and audio/video assessments for members with chronic conditions, with an accent on member engagement and customer service. Focus on routing calls to clinicians, scheduling appointments, and providing personalized support while navigating multiple technology platforms.

Location: Must live in the United States

Company

National virtual specialty medical practice serving people with chronic conditions across the care continuum, powered by digital tools and data-enabled integrated care.

What you will do

• Handle inbound and outbound calls to support members, including cold calls for engagement.
• Complete intake screening questionnaires and audio/video initial program assessments.
• Route calls to appropriate clinicians and assist with scheduling appointments.
• Navigate three technology platforms simultaneously (patient service center, EHR system, member app).
• Provide outstanding customer service with thoughtful, personalized responses.
• Collaborate with clinicians, team leads, and managers; support clinical operations as needed.

Requirements

• 2+ years of healthcare/clinical experience
• Must live in the United States
• Call agent experience preferred
• Strong communication, problem-solving, critical thinking, and organizational skills
• Basic understanding of EHR/EMR applications
• Proficiency in Microsoft Office
• Comfortable setting up and maintaining company-issued equipment

Culture & Benefits

• Remote role within a collaborative clinical team
• Focus on delivering outstanding customer service and member satisfaction
• Opportunity to work independently and as part of a team