Senior Client Success Manager

TL;DR

Senior Client Success Manager (Healthcare): Manage large complex clients with +$100M ARR, ensuring retention, upsell, NPS, and OKR targets are met with an accent on client strategy, cross-functional collaboration, and business outcomes. Focus on developing deep client relationships, driving member engagement strategies, and delivering data-driven business reviews linking results to client goals.

Location: Remote (US geographic zones)

Salary: Zone A: $114,330 - $148,640 + equity + benefits; Zone B: $125,763 - $163,504 + equity + benefits; Zone C: $137,196 - $178,368 + equity + benefits; Zone D: $148,629 - $193,232 + equity + benefits

Company

hirify.global is a healthcare company delivering integrated virtual care and navigation to raise the standard of healthcare for everyone.

What you will do

• Lead day-to-day management for large complex clients with 100M+ ARR, partnering with Director for strategic oversight.
• Develop client strategy understanding and execute plans with clients, health plans, and internal partners.
• Articulate client needs to internal teams (analytics, product, marketing, care operations) to meet expectations.
• Establish Retention and Upsell Plans, drive client health, and identify expansion opportunities.
• Consult on member engagement and marketing strategies, lead virtual benefits fairs and events.
• Deliver business reviews, reports on utilization, ROI, and client outcomes using Looker.
• Conduct partnership meetings, build trusted advisor relationships with clients, consultants, health plans.
• Support onboarding, renewals, escalations, and manage cross-functional projects.

Requirements

• 7+ years client success experience in Benefits/Healthcare, with Fortune 100 clients
• Corporate experience at navigator, digital health, carrier, consultant, or case management firm
• Proven relationship builder with senior management contacts
• Exceptional communicator with presentation skills and ability to manage difficult conversations
• Data-driven with experience using Salesforce and account management platforms
• Ability to travel (estimated 10%)
• Work autonomously in fast-paced remote environment

Culture & Benefits

• Remote-first culture with Work-From-Home reimbursement
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, dental coverage, disability insurance
• Paid Time Off (PTO) and Discretionary Time Off (DTO)
• 12 weeks 100% Paid Parental leave, Family Building & Compassionate Leave