Client Manager

TL;DR

Client Manager (Mental Health Benefits): Own employer relationships from launch through renewal, driving product adoption, engagement, retention, and growth with Fortune 500 companies with an accent on partnering with senior HR executives as product expert and strategic consultant. Focus on analyzing data to make strategic recommendations, championing mental wellness programs, and collaborating cross-functionally for client success.

Location: Remote - US (not eligible in Hawaii). US-based team members outside Pacific time zone expected to work at least six hours between 8 am and 5 pm PT each workday.

Salary: Zone 1 $96,320 - $113,280 USD; Zone 2 $86,688 - $101,952 USD; Zone 3 $86,688 - $101,952 USD; Zone 4 $77,056 - $90,624 USD

Company

hirify.global is a mental health benefits platform for employers offering access to one-on-one, group, and self-serve digital resources for emotional, professional, social, financial, and physical well-being.

What you will do

• Manage a portfolio of high-priority client accounts, serving as the primary point of contact
• Build and maintain relationships with global stakeholders including HR executives and consultants
• Define and execute custom program strategies integrating hirify.global into clients' benefits offerings
• Drive engagement with mental wellness programs and convert clients into champions and references
• Lead global account meetings, QBRs/ABRs, and use data tools like Looker, Gainsight, Salesforce for insights
• Collaborate with Product, Operations, Sales, and Clinical Care teams to advocate for clients

Requirements

• Fluency in English required; additional languages a plus
• 6+ years managing client relationships or selling to HR leaders in B2B tech; employer benefits/healthcare experience a strong plus
• Proven success managing 30+ customers autonomously, achieving high retention, adoption, renewals, and expansions
• Strong analytical skills with tools like Salesforce, Gainsight, Looker for client health and recommendations
• Experience leading QBRs/ABRs, objection handling, and strategic advising
• Flexible in fast-paced environments with bias towards action, coachability, and mission alignment in mental wellness

Culture & Benefits

• "It Takes a Village" culture emphasizing high empathy, accountability, transparency, and collaboration
• Fully remote workforce with required overlapping hours (6+ hours 8am-5pm PT for non-PT US members)
• Comprehensive medical/dental/vision/disability/life insurance, HSA/FSA options
• Generous time off, parental leave, family benefits, professional development stipend, 401k, wellness stipends
• New hire WFH stipend, monthly cell phone reimbursement, virtual community events and ERGs