Senior Program Manager (Healthcare)

TL;DR

Senior Program Manager (Patient Services Operations): Leading complex, cross-functional initiatives for client onboarding and product launches within a healthcare technology environment with an accent on operational readiness and scalable execution. Focus on bridging the gap between Operations, Product, and Engineering to ensure seamless delivery and systemic issue resolution.

Location: On-site in Pittsburgh, PA

Company

Healthcare technology company building products to make prescriptions accessible and affordable to everybody.

What you will do

• Lead end-to-end client onboarding and operational readiness in partnership with Growth, Product, and Engineering.
• Translate product requirements into operational action plans and manage change for new feature launches.
• Establish program governance frameworks, including detailed project plans and executive reporting.
• Own operations-related client escalations and perform root cause analysis for durable systemic fixes.
• Design and scale cross-functional process improvements to remove structural bottlenecks and improve delivery predictability.

Requirements

• Must be based in or able to work on-site in Pittsburgh, PA.
• 6+ years of experience in program management, project management, or product operations in high-growth environments.
• Proven track record of leading complex, cross-functional initiatives end-to-end.
• Technical fluency to bridge communication between business and engineering teams to shape solutions.
• Experience in the healthcare or pharmacy industry is strongly preferred.
• Bachelor’s degree or equivalent professional experience.

Nice to have

• Experience scaling onboarding or operational frameworks in a live production environment.
• Proven ability to improve speed, cost, or quality through structured process design.
• Familiarity with lean or continuous improvement methodologies.

Culture & Benefits

• High-impact role in the fastest growing healthcare company in the US.
• Collaborative environment of builders and operators.
• Culture of relentless learning and constant curiosity.
• Equal opportunity employer valuing diversity.