Call Handling Specialist

TL;DR

Call Handling Specialist (Property Management): Answering inbound calls from residents, property staff, and vendors to document maintenance issues accurately with an accent on triaging emergencies, customer service, and adherence to SOPs. Focus on maintaining professionalism, empathy during high-pressure calls, and ensuring complete call documentation for proper follow-up.

Location: Remote (United States)

Salary: $17/hour to start

Company

hirify.global builds mobile and cloud solutions for real-time property data management, serving 2.7M units in multifamily properties.

What you will do

• Answer inbound calls promptly and follow standardized scripts to assess maintenance issues.
• Document calls accurately in the system, including details, actions, and next steps.
• Identify and escalate emergencies per SOPs while communicating clearly with residents and teams.
• Maintain calm, professional tone with upset callers and use troubleshooting guides for basic resolutions.
• Adhere to quality, compliance standards and participate in daily huddles for updates.

Requirements

• 3+ years of property management experience (required)
• Strong verbal communication, active listening, and multitasking while documenting calls.
• Experience in customer service, call centers, or maintenance coordination preferred.
• Comfortable with computers, web-based software, and call tools; reliable internet and quiet workspace.
• High empathy, patience, professionalism, and understanding of resident-property-maintenance dynamics.

Nice to have

• Bilingual - Spanish speaking.
• Basic understanding of property maintenance terminology.

Culture & Benefits

• Flexible, supportive, values-driven culture with no egos or politics.
• Paid vacation and sick time, work from home stipend, company-subsidized healthcare via TCW (Employer of Record).
• Opportunity to grow skills through exposure to new products and technologies.
• Inclusive environment committed to diversity, equity, and accommodations for disabilities.