Customer Enablement Specialist (AI)

TL;DR

Customer Enablement Specialist (AI): Designing and building an AI-first customer enablement function with an accent on automated workflows and intelligent self-serve experiences. Focus on creating agent-based systems to drive product adoption and managing strategic customer programs.

Location: Fully Remote in the US (excluding AK, HI, IA, ME, MS, NM, and WV)

Company

An AI-driven hiring platform that transforms how organizations discover, engage, and hire talent using video interviewing and assessments.

What you will do

• Design and build an AI-first enablement function using an agent-based, automated approach.
• Create AI-powered workflows and intelligent self-serve experiences to guide customers through their journey.
• Partner with Product, PS, and CS teams to translate platform capabilities into systems that drive measurable adoption.
• Engage directly with customers to deliver training sessions and facilitate strategic conversations.
• Program manage the Customer Advisory Board (CAB) and Executive Sponsor Program.
• Identify adoption signals and risk indicators to proactively support the customer base.

Requirements

• Must be based in the USA (excluding AK, HI, IA, ME, MS, NM, or WV).
• Proven experience building with AI tools, agent frameworks, and automation platforms.
• Systems-thinking mindset with the ability to design scalable processes rather than static guides.
• Ability to communicate complex AI workflows to non-technical HR leaders with confidence and warmth.
• Experience in TA technology, HR tech implementation, or CS enablement.
• Comfort with ambiguity and a builder's mindset for greenfield projects.

Culture & Benefits

• Flexible Paid Time Off.
• Comprehensive Medical, Dental, and Vision insurance.
• 12 Weeks Maternity & Adoption leave.
• 401K matching.
• Remote-first work environment with a focus on ethical AI and human-centric hiring.