Integration Support Specialist (Microsoft Azure)

Location: Riga, Latvia; remote within the EMEA time zone. Fully remote position with long-term cooperation.

Company

hirify.global develops a platform that automates subscription businesses and helps distributors, sellers, and vendors manage cloud and SaaS services.

What you will do

• Provide technical support and troubleshooting for API integrations, database connectivity, and data exchange.
• Investigate integration failures, API errors, and data inconsistencies using logs, API responses, and database records.
• Write, optimize, and execute SQL queries to diagnose issues, extract data, and support integration workflows.
• Test RESTful API endpoints and webhooks, including payloads, authentication, and authorization.
• Support integrations with Microsoft Cloud technologies and third-party systems while coordinating escalations with engineering.
• Document integration patterns and known issues, help customers configure connections, and improve self-service support.

Requirements

• Previous experience in technical or integration support in IT.
• Strong SQL skills, including complex queries, data analysis, database connectivity, and data-level troubleshooting; MS SQL is preferred.
• Hands-on experience with RESTful APIs, OAuth, API keys, request and response debugging, and Swagger or OpenAPI documentation.
• Experience with API testing tools such as Postman, Insomnia, or cURL, and familiarity with JSON, XML, HTTP, and HTTPS.
• Azure and/or Microsoft 365 certification, plus experience with Microsoft Cloud technologies.
• Fluent English, both verbal and written, is required.

Nice to have

• Experience with SaaS application integrations, ETL processes, or data migration.
• PowerShell or Python scripting for automation or data manipulation.
• Experience with licensing and invoicing systems or Microsoft Partner Center.

Culture & Benefits

• Fully remote working environment aligned with the EMEA time zone.
• Collaboration with an international, multicultural team and leading technology companies.
• Access to Microsoft certifications and continuous professional development.
• Four weeks of paid vacation per year and paid public holidays.
• Employee referral rewards.