Customer Support Engineer (AI)

Location: Remote; the role can be performed from anywhere in the world.

Base salary: $140,000–$160,000, plus equity and comprehensive benefits.

Company

hirify.global builds enterprise AI technology that combines large language models, relational knowledge graphs, and neuro-symbolic reasoning over private structured data.

What you will do

• Handle customer support cases, troubleshoot technical issues, and build deep expertise in hirify.global products and processes.
• Triage issues using error messages, log files, thread dumps, stack traces, sample code, and other technical data.
• Troubleshoot customer application performance, environments, and integrations involving hirify.global, Snowflake, and Azure.
• Communicate with CTOs, managers, developers, and operations teams through email, telephone, remote conferencing, and occasional in-person engagements.
• Collaborate with Sales, Field Engineering, Product Management, and Product Engineering to resolve issues and define product fixes and enhancements.
• Improve support processes, tools, product offerings, and the overall customer experience while using AI agents to accelerate troubleshooting and propose code optimizations.

Requirements

• 5+ years of experience in a customer-facing support role.
• Strong technical troubleshooting and customer problem-solving skills, with the ability to manage urgent and minor requests during business hours.
• Experience with database and/or graph database technologies.
• Proficiency in Python and SQL or similar programming languages.
• Ability to work scheduled off-hours support and on-call shifts when required.
• B.S. or M.S. in Computer Science, Engineering, or another technical field is strongly considered.

Culture & Benefits

• Remote work from anywhere in the world with flexible schedules.
• Open PTO and recharge weeks.
• Equity, global benefits, mental-health support, and learning stipends.
• Transparent, inclusive, and globally connected culture focused on curiosity, excellence, and impact.
• Regular team offsites and global events.