Sales Operations & Support Coordinator II

TL;DR

Sales Operations & Support Coordinator II (Sales Operations): Supporting the end-to-end processing of service contract orders for critical digital infrastructure with an accent on contract accuracy, timely processing, and cross-departmental coordination. Focus on managing service contracts, resolving billing inquiries, and maintaining data integrity within business systems.

Location: Mandaluyong City, Philippines

Company

Global leader in critical digital infrastructure scaling up to meet the demands of AI and next-gen data centers.

What you will do

• Manage the end-to-end processing of service contract orders, balancing corporate policies with customer requirements.
• Provide high-level support to internal sales representatives and external customers regarding service levels, billing, and maintenance visits.
• Accurately enter and maintain service contracts and customer contact information across systems.
• Act as the primary liaison between the Sales channel and the Credit Department to facilitate smooth order processing.
• Ensure operational consistency and contract accuracy to meet service excellence goals.

Requirements

• 1–2 years of experience in customer service, order processing, or administrative support.
• High school diploma or equivalent; certifications in business administration are a plus.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Strong data entry and typing skills.
• Familiarity with Oracle/EBS systems is an advantage.

Culture & Benefits

• High-performance environment that rewards excellence with annual CEO Awards.
• Leadership culture based on accountability, trust, and ownership.
• Continuous development through rotational programs and high-impact projects.
• Commitment to inclusion where unique strengths and perspectives are valued.