Sr. Customer Quality Lead (Manufacturing)

TL;DR

Sr. Customer Quality Lead (Manufacturing): Leading customer-facing quality activities across the Americas to align customer expectations with global manufacturing operations with an accent on quality excellence and complaint resolution. Focus on analyzing quality testing results, driving continuous improvement, and managing complex quality projects across cross-functional teams.

Location: Waltham, USA. Flexible and remote work options available.

Salary: $125,000 - $208,300

Company

A diversified industrial technology manufacturing company shaping solutions for the safe and efficient transfer of electrical energy.

What you will do

• Serve as the primary point of contact for all customer quality-related topics across the Americas.
• Lead customer communication during complaint investigations from initial feedback through final resolution.
• Collaborate with global manufacturing and quality teams to ensure alignment and timely issue resolution.
• Analyze quality testing results and provide recommendations to improve manufacturing processes and product quality.
• Identify trends, deviations, and opportunities for continuous quality improvement.
• Manage complex quality projects and report performance insights to Sales, Product Marketing, and Business Development.

Requirements

• Bachelor’s degree.
• 7–10 years of experience in quality, manufacturing, or related fields.
• Experience working with global manufacturing organizations.
• Strong analytical skills with the ability to interpret complex data and drive decisions.
• Excellent communication skills for direct interaction with customers.
• Ability to manage multiple priorities in a fast-paced environment.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) with company match and annual contribution.
• Paid time off and 11 holidays.
• Flexible and remote work options.
• $850 Lifestyle Spending Account and tuition reimbursement up to $20,000.
• Lean Six Sigma certification and career development opportunities.