Senior Strategic Account Manager (SaaS)

TL;DR

Senior Strategic Account Manager (SaaS): Managing and growing high-value enterprise accounts for IT infrastructure and security management solutions with an accent on retention and revenue expansion. Focus on developing strategic engagement plans, leading executive business reviews, and aligning customer needs with product roadmaps.

Location: Must be based in Miami, FL

Company

hirify.global is a leading provider of AI-powered IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide.

What you will do

• Act as the primary strategic advisor and liaison for a portfolio of high-value enterprise accounts.
• Drive revenue growth by identifying expansion, upsell, and cross-sell opportunities.
• Proactively manage contract renewals to maintain high customer retention rates.
• Lead regular executive business reviews (EBRs) to provide performance insights and align roadmaps.
• Collaborate cross-functionally with Sales, Product, and Support teams to ensure a seamless customer experience.
• Advocate for customer needs internally to drive product enhancements and risk mitigation.

Requirements

• 5+ years of experience in enterprise account management, customer success, or consultative sales.
• Professional background in SaaS, MSP, or IT services environments.
• Proven track record of managing multimillion-dollar portfolios and achieving growth goals.
• Strong commercial acumen and negotiation skills for engaging senior-level executives.
• Experience in building and executing comprehensive strategic account plans.
• Location: Must be based in Miami, FL

Nice to have

• Experience with IT management software or cybersecurity solutions.
• Familiarity with Salesforce or other CRM and data analytics platforms.
• Bachelor’s degree in Business, Technology, or a related field; MBA is a plus.

Culture & Benefits

• Opportunity to join a high-growth company backed by Insight Venture Partners.
• Dynamic environment serving customers in over 20 countries.
• Results-oriented culture that values employees who go above and beyond for customer success.
• Equal employment opportunity environment.