Senior ServiceNow Business Analyst (Federal)

TL;DR

Senior ServiceNow Business Analyst (Federal): Leading requirements gathering and process design for federal agency clients with an accent on translating mission requirements into scalable ServiceNow solutions. Focus on conducting gap analysis, designing Agile processes, and ensuring compliance with federal IT standards.

Location: Fully Remote (EST hours). U.S. Citizenship and ability to obtain Secret security clearance are required.

Company

hirify.global is a purpose-driven team delivering innovative, mission-critical solutions to federal agencies.

What you will do

• Lead client workshops to elicit and document business requirements aligned with agency mission goals.
• Translate business needs into comprehensive user stories, acceptance criteria, and functional specifications within Agile/Scrum frameworks.
• Conduct gap analysis between legacy processes and ServiceNow Out-of-the-Box (OOTB) functionality.
• Collaborate with the Agile Coach to design and document standard operating procedures (SOPs) for delivery teams.
• Mentor junior developers and analysts on business context and federal domain constraints.
• Develop and execute User Acceptance Testing (UAT) plans and coordinate testing sessions with government personnel.

Requirements

• U.S. Citizenship and ability to obtain and maintain a Secret Level security clearance.
• 5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platform.
• Proven experience working in the federal contracting space (DoD, DHS, or Civilian agencies).
• ServiceNow Certified System Administrator (CSA) certification is required.
• Deep knowledge of ServiceNow ITSM and at least one other major workflow (e.g., ITOM, HRSD, SPM, ITAM).
• Proficiency in Jira, ServiceNow Agile, or Azure DevOps, and process mapping tools like Visio or LucidChart.

Nice to have

• ITIL v4 Foundation certification.
• PMP or Agile certifications such as CSM or SAFe PO/PM.

Culture & Benefits

• Opportunity to work on diverse, meaningful projects that make a real difference.
• Collaborative environment working alongside top industry experts.
• Fully remote work arrangement aligned with EST hours.